Tech Support Engineer in Bangalore

Company Profile: Everteam brings 25 years’ experience and innovation to the field of enterprise content management. In an ever increasing legal and compliance environment, Everteam enables enterprises to build and manage content-driven processes that support a range of business opportunities.
Tech Support Engineer in Bangalore
Job Responsibilities:
Provide superior technical support and service to the Intalio customer base
Interface with the field, sales and service organizations and directly with the customer base on critical escalations and call resolution
Provide feedback to development and QA teams.
Contribute in manual & automated process testing using the Agile methodology.
Take ownership of all the assigned tickets and work towards closing them.
Discuss critical issues with the developers and help fixing it as soon as possible.
Flexible with timings and open to work in different shifts.
Provide accurate report of customer escalations
Hiring Process: Written-test, Face to Face Interview, Group Discussion, online test
Qualifications/Skills:
Good knowledge of core java
Experienced with testing across multiple platforms (Windows and Linux)
Proficient with SQL and Databases
Shell scripting experience is desirable.
Process oriented and attention to details.
Excellent verbal and written communication skills.
Excellent debugging and problem solving skills.
Soft Skill Competencies:
Self-starter with excellent written and verbal communication skills.
Detail Oriented and works independently with minimum supervision.
Good Analytical and problem solving skills.
Ambitious, Enthusiastic and confident personality.
Culture:
Fast paced and fun filled environment which thrives on innovation and creativity.
Provides high sense of ownership to your work.
Engineers are treated like rockstars.
Recognition to your work.
Flat Structure and open communication.
Perks:
Daily Evening Snacks and Generous daily refreshments.
Friday Beer meets.
iPhone or Android phone on 3 years completion.
Birthday celebrations and gift voucher.
Frequent team lunches and dinner.
Location: Bangalore
Last Date: 26 Nov 2015

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