Company Profile: Informatica LLC is the world’s number one independent provider of data integration software. Organizations around the world rely on Informatica to realize their information potential and drive top business imperatives. Worldwide, over 5,000 enterprises depend on Informatica to fully leverage their information assets from devices to mobile to social to big data residing on-premise, in the Cloud and across social networks.
Associate/Technical Support Engineer Trainee in Bangalore
Eligibility:
BE / B.Tech – Computer Science Engineering, Information Sciences Engineering and Information Technology Graduates only
Year of passing: 2015 only
No standing arrears
Academic percentages:
- i) 10th std – 60% and above, 12th std – 60% and above,
- ii) Graduation percentage – 60% aggregate and above or 6.0 CGPA aggregate and above
Hiring Process: Online Test, Technical & HR Interviews
We are looking for Associate/Technical Support Engineer Trainees to join our Global Customer Support team. In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted advisor to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency.
As an employee with Informatica’s Global Customer support Team:
You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.
Our Ideal Candidate:
Flexible in working, open for night shifts.
Constructively work together as a team, sharing ideas and resources.
A high degree of analytical and problem solving abilities.
You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
Are comfortable working both independently and collaboratively.
You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
Your advanced problem solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
Applying your superior technical skills to meet service request SLAs, meet and exceed customer expectations.
Your Responsibilities:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through trainings and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Technical Skills required:
Very good knowledge in Relational Database like Oracle, MS-SQL, and DB2
UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates.
Strong in fundamentals of OS preferably UNIX
Strong in Data Warehousing fundamentals and Knowledge of ETL and data management
Excellent analysis, debugging, problem solving and troubleshooting skills.
Stipend: INR 30,000 per month
Date of Joining: Immediate
